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Delivery & Returns

Delivery Information
Please note we reserve the right to alter the displayed rates for large orders – you will be advised of this before the charge is applied. All displayed product prices are inclusive of UK VAT for customers within the EU, and exclusive of VAT for customers outside the EU.

UK Delivery

UK, Channel Islands and Northern Ireland Standard delivery – £2.82 (5-7 working days)*

Fulfilled by Royal Mail Second Class “Signed For” service, who aim to get your order to you as quickly as possible, but please do allow 5-7 working days.

Signature on delivery is required

Republic of Ireland and Europe

Standard delivery – £10 (5-7 working days)*

Fulfilled by Royal Mail Air Mail, who aim to get your order to you as quickly as possible, but please do allow 5-7 working days. Please ensure that someone will be at the delivery address to sign for the delivery.

USA and Canada

Standard delivery – £15 (7-10 working days)*

Fulfilled by Royal Mail Air Mail, who aim to get your order to you as quickly as possible, but please do allow 7-10 working days. Please ensure that someone will be at the delivery address to sign for the delivery.

The delivery cost does not include any applicable duty or customs tariffs that may be levied upon importation. These charges must be paid by the consignee and could delay delivery.

Rest of the World †

Fulfilled by Royal Mail Air Mail, who aim to get your order to you as quickly as possible, but please do allow 10 – 14 working days. Please ensure that someone will be at the delivery address to sign for the delivery.

The delivery cost does not include any applicable duty or customs tariffs that may be levied upon importation. These charges must be paid by the consignee and could delay delivery.

Order Tracking

For further information (including tracking numbers where applicable) please contact us at and state your Order Number in the email.

Surcharges

Please note that any orders for more than 5 products to be shipped outside of the UK will be subject to an additional delivery fee based on the total package weight.

Refund Policy

Returns
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:
– Gift cards
– Downloadable software products
– Some health and personal care items

To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted (if applicable)
– Book with obvious signs of use
– CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened
– Any item not in its original condition, is damaged or missing parts for reasons not due to our error
– Any item that is returned more than 30 days after delivery

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at nataliyarobinson@mac.com.

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at nataliyarobinson@mac.com and send your item to: Quantum Botanika , 11 ives street , london , sw3 2nd, United Kingdom.

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping
To return your product, you should mail your product to: Quantum Botanika , 11 ives street , london , sw3 2nd, United Kingdom

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

* While we make every effort to ensure that these delivery lead times are adhered to, there are occasions when unforeseen circumstances could cause delays.

† Includes Turkey/Africa/Asia/Middle East/Far East/ Russian Federation/South America/Australia/New Zealand